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Language Services Associates (LSA) recognizes the importance of privacy to our Customers, End-Users, and Employees. We make it a top priority to safeguard the information we collect or process, whether through our web-site, our software applications, or in the delivery of our services. Your privacy is important to us. To better protect your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used.
At our website and through our software applications, you can request services, request information, subscribe to our services, and register for events. The types of personally identifiable information that may be collected includes: name, address, e-mail address, telephone number, fax number, and information about your interests in and use of various products, programs, and services.
We also may collect certain non-personally identifiable information when you visit many of our web pages such as the type of browser you are using (e.g., Firefox, Chrome, Safari, Internet Explorer), the type of operating system you are using, (e.g., Windows, Android, iOS, Mac OS) and the domain name of your Internet service provider (e.g., Verizon, Comcast, AT&T).
We may use the information you provide about yourself to fulfill your requests for our products, programs, events, and services, to respond to your inquiries about our offerings, and to offer you other products, programs, events, or services that we believe may be of interest to you.
We may use this information to communicate with you when we make changes to our subscriber agreements, to fulfill a request by you for an online newsletter, or to contact you about your account with us.
We may use the non-personally identifiable information that we collect to improve the design and content of our site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze site usage, as well as to offer you products, programs, events, or services.
We will disclose information we maintain when required to do so by valid legal authority, for example, in response to a court order or a subpoena. Additionally, we may disclose such information in response to a law enforcement agency’s request.
Agents and contractors of LSA who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Notice by refraining from using the information for any purpose other than to carry out the services they are performing for LSA.
Although LSA takes measures to safeguard against unauthorized disclosures of information, we do not guarantee that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.
LSA may on occasion combine information we receive online with outside records to enhance our ability to market to you those products or services that may be of interest to you. If you prefer not to receive marketing information from this site, please email clientexperience@lsa.inc for instructions on how to make your request. The LSA web-site respects the do-not-track settings on browsers and will not track your activity if such feature is engaged on your browser.
Finally, LSA sites will not use or transfer personally identifiable information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.
To enhance your experience at LSA, many of our web pages use “cookies.” Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.
We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalize your experience at our web pages (e.g. to recognize you by name when you return to our site) or save your password in password-protected areas. We also may use cookies to offer you products, programs, or services.
In addition to the entirety of this privacy policy, the following terms also apply to the LSA mobile application:
The Information We Collect
By using the application, LSA may collect information including user e-mail address, password, account and pin information, optional call information fields which are passed through the app to LSA servers but are not stored on the mobile device, and a history log of calls.
How We Use the Information
We may use the information to track service utilization, to conduct billing, for authentication purposes, and/or to improve usability. This data will not be disclosed to third parties except as required by valid legal authority.
Our Commitment to Security on the LSA Mobile Application
Our mobile app will not transmit any data about a user without first obtaining the user’s permission. If you have any further questions, please contact us at clientexperience@lsa.inc.
LSA has put in place physical, electronic, and managerial procedures to safeguard personally identifiable information and prevent unauthorized access thereto, maintain data security, and prevent improper use of the information we collect online.
Additionally, LSA complies with COPPA and children’s issues as this web-site and the LSA mobile application are not directed to children under the age of thirteen (13), and children may not use our services.
For instructions on how you can access the personally identifiable information that LSA has collected about you online, or how to correct factual errors in such information, please contact us at clientexperience@lsa.inc. Users may also contact LSA if services ordered are terminated and/or you want to delete or withdraw consent. To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.
If we implement or make changes to our privacy policy, the changes will be posted on our website and will be distributed to any organizations that maintain this information (e.g. the US Department of Commerce).
If you have any questions or concerns about the LSA privacy policy for this site or its implementation, please contact us at clientexperience@lsa.inc or at the following phone number or mailing address:
455 Business Center Drive, Suite 100
Horsham, PA, 19044
(215) 259-7000